Privacy Policy

Overview

Hitter ("we", "our", or "us") is an app for finding people to play tennis with. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. It covers both this website and the Hitter mobile app.

Hitter is operated by Daniel Siemers, based in New Zealand. We handle personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

Information you provide

• Account details: your email address and, if you sign up with a password rather than Google, a securely hashed password
• Profile details: your first and last name, display name, date of birth, city, a short bio, and your chosen avatar
• Tennis details: your skill level, home court, club membership, availability, and the answers you give during onboarding
• Content you create: messages and reactions you send to other players, hit requests and proposals, court ratings and favourites, and any feedback you submit from inside the app
• Website details: your email address, and optionally your name and city, when you join the waitlist or use the contact form

Information collected automatically

• Location: with your permission, your device's precise location. We use it at the moment you ask for it — to work out which city you are in, to find your nearest court, and to show you on the courts map. We do not store your coordinates on your profile or keep a history of where you have been
• Device and push details: a push notification token and the platform it belongs to (iOS or Android), so we can send you the notifications you have opted into
• Session and technical details: your IP address, browser or device user agent, and the app version and screen a report was sent from, used to keep your session secure and to diagnose problems

We do not use third-party advertising or analytics trackers, and we do not build advertising profiles.

How We Use Your Information

• To create and maintain your account, and to keep you signed in securely
• To match you with other players and courts near you, and to show you relevant hits and availability
• To deliver messages, hit requests and notifications between you and other players
• To respond to feedback and support requests you send us
• To keep the service safe and working — investigating bugs, abuse and security issues
• To understand, in aggregate, how the app is used so we can improve it

What Other Players Can See

Hitter is a social app, so some of your information is visible to other people by design. Your display name, avatar, city, skill level, home court and bio can be seen by other players, along with any messages you send them.

You control how visible you are. In the app, under Settings → Privacy, you can set your profile to Public (anyone can find you and request a hit), Friends only, or Private (you are invisible to others and hits happen only by direct invite). You can also hide your availability status. Other players see the city and home court you chose — never your device's coordinates, which we do not store.

Who We Share It With

We do not sell your personal information. We share it only with the service providers that make Hitter run, and only so far as they need it:

• Vercel — hosting for our website, backend and database. Data is stored on Vercel infrastructure
• Google — if you choose to sign in with Google, and to render maps of tennis courts on Android devices
• Expo — delivery of push notifications and over-the-air app updates
• Resend — sending transactional email such as verification, password reset and notification emails

We may also disclose information if the law requires it, or where it is necessary to protect the rights, safety or property of Hitter, our users, or the public.

Where Your Information Is Stored

Our providers operate data centres outside New Zealand, including in the United States and Europe, so your information may be stored and processed overseas. We take reasonable steps to ensure it is protected by comparable safeguards to those required under the New Zealand Privacy Act 2020.

How Long We Keep It

We keep your account information for as long as your account is active. If you ask us to delete your account, we remove your profile and associated personal information, except where we are required to keep certain records to comply with the law or to resolve disputes. Messages you have already sent to another player may remain visible to that person.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Ask what personal information we hold about you
• Request a copy of it
• Ask us to correct anything that is wrong
• Ask us to delete your account and personal information
• Unsubscribe from communications

You can edit most of your profile directly in the app. To request access, correction or deletion of your account, email us at daniel@hitter.nz and we will respond within 20 working days.

You can turn off location access and push notifications at any time in your device settings.

Children

Hitter is not intended for children under 13, and we do not knowingly collect personal information from them. We ask for your date of birth at sign-up so we can enforce this and show age-appropriate matches. If you believe a child has given us personal information, contact us at daniel@hitter.nz and we will delete it.

Security

We protect your information with encryption in transit, hashed passwords, and access controls that limit who can reach production data. No system is perfectly secure, but we take reasonable steps to protect your information and will notify you and the Office of the Privacy Commissioner if a privacy breach causes serious harm.

Cookies

We use essential cookies to ensure the website functions properly, and to keep you signed in. We do not use tracking cookies for advertising purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the date at the top of this page, and we will tell you in the app if the change is significant.